FAQs

Q

What is EYEQuity Vision Solutions? 

A

We’re a new, simpler solution to customized eyewear. After years of working with leading national eyewear companies, we decided we could deliver a simpler, easier and more cost-effective way to help you get the eyewear you want.

We started with the fundamental belief that something as critical as eyewear shouldn’t be expensive. And having more than one pair of customized glasses should be within reach for everyone. So, we developed a solution that enables you to get customized lenses in stylish frames of your choice—and we deliver them in under 30 minutes in most cases.

Finally, we stand behind our ComfortSight™ Promise: Love your glasses or return them to us within 30 days for a full refund. We also guarantee the quality of craftsmanship and materials of all products that we sell for one year from date of purchase.

Q

How is EYEQuity different than other eyewear companies?

A

With EYEQuity, there are two ways we deliver customized eyewear for you:

  • We use your lens prescription from the eye doctor of your choice. You choose the frames, we create the lenses and fit them to you. In most cases these can be delivered in 30 minutes or less.

  • We digitally match the prescription in your existing eyeglasses. As long as your current eyeglasses are under two years old, so your prescription is up to date, we can digitally match the prescription in your lenses and provide you with new eyeglasses in the frames and styles of your choice. These can be delivered in under 30 minutes in most cases.
Q

Do I need a prescription?

A

EYEQuity encourages our customers to get an annual Eye Health check from your eye doctor.

There are two ways EYEQuity can create custom lenses for you: 1, using a prescription from your eye doctor and; 2, digitally matching the lenses in an existing pair of glasses from a recent prescription under two years old.

If needed, we can contact your optometrist or ophthalmologist to have your prescription sent to us.

Q

Are high prescription glasses more expensive?

A

In a word, NO. There are no additional charges for high prescriptions.

Q

Do you take insurance?

A

Yes—we accept most flex spending accounts and HSA for payment. We do not file insurance for payment; we will complete a form for you with the appropriate codes so that you can be reimbursed for your expenses. We are considered an out-of-network provider for most Vision Care Insurances. 

Q

Do you have Transitions® Optical lenses? 

A

Yes we are proud to say that we can provide Authentic Transitions® Optical brand lenses for our outdoor enthusiasts.

Q

How long does it take to get my glasses?

A

Customers who purchase Comfort Solution products or require single vision lenses can expect to have their glasses completed within 30 minutes. Special orders, such as No-Line Bifocals, Polarized and Transitions® Optical products, will be delivered within 5 business days. 

Q

What if I don’t like what I get?

A

Our ComfortSIght™ Promise: Love your glasses or return them to us within 30 days for a full refund. We also guarantee the quality of craftsmanship and materials of all products that we sell for one year from date of purchase.

Q

What is the difference between your readers and the ones I can get for $20.00?

A

It’s the difference between made for you versus made for most. Many off-the-shelf readers are made to general specs and to fit the broadest audiences. We make ours to fit you.

Many people have different magnification requirements for each eye, which means off-the-shelf readers may work for one eye but not as well for the other. We digitally measure your eyes to assure the sweet spot of the lens is placed right where you need it. Further, our lenses are made from the highest quality materials and feature Non-Glare and UV protection. They are also scratch resistant. You get to choose any frame in our inventory to show off your unique style, and with our ComfortSight™ Promise, we guarantee you’ll love your frames or we’ll refund your money.

Q

What if I don’t have my prescription?

A

If you have a pair of glasses with prescription lenses that are under two years old, we can digitally match the prescription and offer you a broad range of stylish frames.

We make every effort to get your written prescription from your eye care provider; this eliminates any risk of error and ensures that your glasses are made just as the doctor prescribed.

Q

Can you customize lenses to fit my old frames?

A

Usually. Our technology enables us to put lenses in most ophthalmic or sun frames. That said, there are always exceptions. We like a good challenge.

Q

What’s the catch?

A

There is no catch. We are here to simplify and bring fun back to purchasing glasses. Our pricing and policies are just as transparent as the lenses and frames we customize for you. 

Q

What’s next for EYEQuity?

A

We’re a new and growing company. Watch for our second location in Greenwood in the summer of 2013, and stay tuned for further locations across the region.